Refund Policy
Refund Policy — Colette House
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@colettehouse.com.
If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions about returns, you can contact us at any time at info@colettehouse.com.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you have received the wrong item so that we can assess and resolve the issue.
Exceptions / non-returnable items
Certain types of items cannot be returned, e.g. perishable goods (such as food, flowers or plants), customized products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item once the return has been accepted.
Refunds
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@colettehouse.com.
