Shipping Policy

Shipping Policy — Colette House

Why is my order being shipped in different packages?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has it available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

When will I receive my order?

Orders are shipped out directly from our domestic and international warehouses, and we do everything we can to get you your order as fast as possible. Due to the popularity of our offers, please allow an estimated 1–5 weeks for your order to arrive within the USA (this varies from product to product). Other countries can take an estimated 1–6 weeks (also varying by product) due to distance travelled and customs. Please note that due to the popularity of our offers, these are only estimates.

What happens if my order gets stuck or lost in the mail?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize — the postal service is out of our control. However, because packages are insured, in cases like this we will send you a new package with quicker shipping and full tracking, if possible. Please see our Refund & Return Policy for when these situations may apply to shipping.

Will I be charged for customs and taxes?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, as determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details on charges, please contact your local customs office.